Policies

Polices and Procedures:

Booking Appointments: To book an appointment, please call 806.354.8600. 

Payment Information: We accept all major credit cards and debit cards, cash, money orders, American Express Travelers Cheques, and Awaken Gift Cards.

Tipping: Industry standard for tipping is 15%-20%, but the amount you leave is completely at your discretion.

Punctuality:  We respectfully request that you arrive 10 minutes prior to your scheduled appointment time. This allows you time to prepare for your service.

If you are late for your appointment: When you book an appointment with us at Awaken, your appointment is scheduled with a therapist, whose time is allocated exclusively to you throughout your treatment. If you are late for a scheduled appointment, we offer you two options: 1) you may shorten your treatment, or 2) you may prefer to reschedule your appointment at a more convenient time.

Cancellation Policy: A credit card is required when booking spa treatments. It is company policy for all guests to give a 24 hour notification of cancellation. No-show appointments will be charged 100% of total price.

Minimum age: Guests under the age of 18 must be accompanied by a parent or guardian.

Refund Policy: Skincare products are nonrefundable.  Packages are exchangeable, but not refundable.

Gift Cards: Gift cards for any treatment, package, or spa products may be purchased at the front desk or may be ordered by phone.

Cell phones: For the comfort and pleasure of all of our guests, we respectfully request that mobile/cellular phones be turned off when you enter Awaken Medical Spa and Laser Center.

Therapists: Awaken Medical Spa is an equal opportunity employer.  All of our therapists are Texas State licensed and trained by Awaken Medical Spa. 

Hours:

Monday: Retail area only 9:00am-5:00pm

Tuesday, Wednesday, Saturday, 9:00am-6:00pm

Thursday and Friday, 9:00am-7:00pm